At Fulham Florist, we are proud to be your trusted local florist, delivering beautiful, fresh flowers to households and businesses throughout Fulham and the surrounding areas. Our commitment is to provide you with the freshest blooms, sourced daily and arranged with care. We stand by a fresh flower guarantee—if you aren’t delighted with your flowers upon arrival, we want to know so we can make it right.
We take every precaution to ensure your order arrives in pristine condition. In the rare case that your flowers or arrangement arrive damaged or not as expected, please notify us on the day of delivery. To help us resolve the issue quickly, kindly provide clear photographs of the affected items, including the packaging if possible. This allows our team to review the circumstances and offer an appropriate solution straight away.
Every bouquet and arrangement is designed to remain fresh and vibrant for a minimum window of five days, under proper care (e.g., trimming stems and daily water changes). If you find that your flowers do not meet this standard of freshness within five days of delivery, please let us know promptly. We uphold this guarantee for every Fulham delivery, as part of our promise to deliver quality blooms every time.
Your satisfaction is our top priority. Depending on the nature of your concern, we offer the option of a replacement or a refund. For flowers that are not up to our freshness standard or are damaged on arrival, you may choose to receive a new bouquet at the earliest possible time, or opt for a full or partial refund, as appropriate to the circumstances. Our team will review all requests fairly and process eligible refunds promptly via the original payment method.
If for any reason you are unsatisfied with your Fulham Florist experience, we encourage you to reach out so that we can resolve your issue. Please provide details of your order, the nature of your complaint, and supporting photographs where applicable. Our customer service team reviews each complaint thoroughly and typically responds within one business day. We believe in open communication and are dedicated to upholding our reputation as a trusted local florist in Fulham.
With years of experience serving Fulham homes and businesses, Fulham Florist is dedicated to excellence at every stage—from order to delivery and after-care. We value your trust and work hard to ensure you receive the highest quality service and freshest flowers every time. Your feedback helps us improve and uphold our promise of satisfaction throughout our neighbourhood and beyond.
Thank you for choosing Fulham Florist as your preferred local florist. If you have any questions about our returns, refunds, or complaints process, please contact us—we’re here and happy to help.
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