These Terms & Conditions outline the agreement between you, the customer, and Fulham Florist (“we” or “us”) regarding the purchase and delivery of flowers and related products via our online service. When you place an order through our website, you accept these Terms & Conditions, which are designed to ensure transparent and fair dealings. These terms apply to all online transactions carried out by customers residing in Fulham and surrounding areas.
To make online flower delivery seamless for customers in Fulham, our website provides a straightforward ordering process:
In rare cases of unforeseen stock limitations or delivery constraints, we reserve the right to cancel or alter your order. Should such an event occur, we will notify you as soon as possible and offer suitable replacements or a refund.
Payment for products must be made at the time of ordering. We accept most major debit and credit cards through our secure payment gateway. Prices for all products are listed in GBP (£) and include VAT where applicable. The total cost of your order—including product prices, delivery fees, and any applicable taxes or charges—will be clearly stated before you are invited to make payment.
On successful payment, a receipt will be issued for your records. If payment is not successful, your order will not be processed. Please ensure that your payment details are accurate and that you have sufficient funds or credit prior to completing your order.
Fulham Florist offers delivery services across Fulham and surrounding areas for both residential and business addresses. We endeavour to fulfil all orders according to your requested delivery date. Orders submitted before our daily cut-off time will be eligible for same-day or next-day delivery, subject to availability. Orders received after the cut-off time will be processed for the next available delivery slot.
Delivery Guidelines:
Whilst we always strive to meet delivery timescales, circumstances such as adverse weather, traffic conditions, or unforeseen local events may result in delays. Fulham Florist will not be liable for late delivery due to circumstances beyond our control.
All products offered online are subject to availability. Due to seasonal fluctuations and supply conditions, certain flowers or packaging materials may become unavailable at short notice. In such cases, we reserve the right to substitute with items of equal or greater value and similar style, ensuring the overall design and aesthetic are maintained.
If a significant substitution is necessary, we will make reasonable efforts to notify you in advance. By placing an order, you accept our substitution policy as part of these terms.
If you wish to cancel or amend your order, please contact us as soon as possible. We allow cancellations or amendments up to 24 hours prior to the scheduled delivery date for standard orders. For large, bespoke, or event orders, a longer notice period may apply, which will be communicated to you upon booking.
After your order has been prepared or dispatched, cancellations and amendments cannot be guaranteed, and you may be liable for the full cost. Should your cancellation or amendment request be accepted, we will confirm any refund or alternative arrangements in writing.
Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the condition or quality of your delivery, you must contact us within 24 hours of receipt, providing photographs and a description of the issue. We will assess your claim and offer a suitable solution, which may include a replacement or partial/full refund.
Refunds can only be made using the original payment method. Any refund will be processed promptly, though the timeframe may vary depending on your card provider's policies.
It is your responsibility to:
Fulham Florist warrants that delivered products will be of satisfactory quality, fresh, and accurately described. However, nature’s variability means blooms may differ slightly in colour, size, and texture from website images. All such variations are to be expected and do not constitute grounds for refund or exchange unless the delivered product is materially different from the description or is of unsatisfactory quality.
To the fullest extent allowed by law, Fulham Florist’s liability for any claim (including negligence) will not exceed the purchase price of the product.
We do not accept liability for:
Nothing in these Terms & Conditions shall limit or exclude liability for wrongful death or personal injury caused by negligence, fraud, or any liability which may not be lawfully limited.
All content on the Fulham Florist website, including images, product descriptions, logos, and design, remains the intellectual property of Fulham Florist or our content providers. Reproduction or use of any content for commercial purpose without prior written consent is strictly prohibited.
Your privacy is important to us. Any personal data provided when placing an order will be processed and stored in compliance with current UK data protection legislation. We use your information solely for the purpose of fulfilling orders and do not sell or share your data with unauthorised third parties.
Fulham Florist will not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, supply chain disruption, or public health emergencies. In such cases, we will contact you as soon as possible to discuss suitable alternatives, replacement dates, or a refund as applicable.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or related to your use of Fulham Florist’s services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise these Terms & Conditions from time to time to reflect changes in the law, our operational procedures, or improvements to our services. Updated terms will be posted on our website and will apply to orders placed after the effective date of publication.
If any provision of these Terms & Conditions is determined to be invalid or unenforceable, such provision shall be severed and the remaining terms will continue in full force.
These Terms & Conditions apply exclusively to customers ordering flower delivery across Fulham and the surrounding areas through our website. Your statutory rights as a consumer are not affected.
We thank you for choosing Fulham Florist for your online flower delivery needs in Fulham and look forward to serving you with the highest quality blooms and dedicated customer care.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fulham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fulham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
